How We Do It

We deliver high quality services that meet the communication and other needs of Deaf people. Our service is Matrix and Advice Quality Standard (AQS) accredited which ensures the quality and accuracy of our advice and support services – ultimately supporting the people we work with to make the right choices for themselves around career, learning, work and life goals.

Our Advisers are required to keep their knowledge up to date through the use of various systems and tools such as Government websites, forums and Adviser Net; (a Citizens Advice Service essential resource for all welfare issues employment, benefits, housing and debt). We also attend stakeholder groups in order to inform the delivery and development of services that affect Deaf people.

Partnerships are essential in order to develop services that are all inclusive; we adopt a proactive approach to partnership working in order to continually develop our services; both specialist and mainstream providers are part of our networks.

We gather and monitor feedback from the people we support and other stakeholders as part of our quality assurance processes. It is important that people tell us what they think. Feedback is used to continually improve and develop our services. If you would like to provide feedback about our services please click here.

How to book an appointment?

Use the referral form or contact us directly at advice@royaldeaf.org.uk, or sms/mobile; 07467 914 132.

Please click here to contact our IAG service

Advice Services Outreach Centres – NOV 17 (Dates, times and locations)