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Rita’s Story

A New Home and United Family With RAD’s help

Rita is profoundly Deaf and came to RAD for help after Social Services advised that her son would not be able to stay with her and her husband while they remained in their one-bedroom house. Her son had previously been living with his father, but circumstances had changed and he had moved into Rita’s care.

One of our Information, Advice & Guidance (IAG) Officers immediately took her situation on board and helped her to contact the council about their housing scheme. To find out if she was eligible, she needed to complete an online form written in quite complex English. As Rita’s first language was BSL this could have been a problem, but our IAG Officer helped her to overcome this barrier and navigate all the terms and questions. Frustratingly, the council’s system declined her application, and Rita felt like she was back to square one.

With Rita’s family life in the balance, our IAG Officer was not to be deterred. She encouraged Rita to look for a two-bedroom house on the private market and helped her to use websites like Rightmove and Openrent.

Soon, Rita returned with printouts of several suitable houses, and the IAG Officer helped her through the process of contacting estate agents, arranging viewings, completing further forms and making sure landlords would accept housing benefit tenants.

The hard work paid off, and Rita was delighted to finally move in to the two-bedroom house that she needed, together with her son and husband. It’s possible that without RAD’s help Rita would have given up when the council turned her down, but our IAG Officer helped her to find other avenues to secure a home, and to overcome the communication barriers along the way.

The IAG officer was overjoyed with the result. Now, Rita’s son has his own room, and her family can stay together. We wish them all the best!

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